FAQs - Moppity Vineyards

Do you have a cellar door?

I’m afraid not, at this stage our primary focus is on the vineyard. We are committed to a continued effort, to invest and improve upon our site because we see so much potential in it. And to be honest, we enjoy being low-key (probably why it’s taken us 5 years to create this website)!

Where can I buy your wines?

We make small batch artisanal wines, and we choose to work with independent outlets that share a similar passion for quality over profit. You won’t find any of our wines in any of the supermarket superpowers, our philosophies are far too far apart (like ying and yang), but if you would like to contact us via orders@moppity.com.au or 02 6382 7997 we can tell you where your nearest outlet is, and now you can buy wines direct from our website.

If I buy from your website, when will my wines arrive?

Delivery times are between 7 to 10 business days depending on your address.

Can I have my wine delivered to a PO Box?

Yes, we can deliver your wine to a PO Box.

Can the courier leave my wine if I’m not there to sign for it?

Yes, you can opt to have your wine left without a delivery signature however, Moppity doesn’t accept any responsibility for wines once they’ve been delivered by the courier company.

If you aren’t home at the time of delivery, and you haven’t opted for your wine to be left unattended then it will be redirected to your local post office and a delivery notification will be left in your letterbox.

Which delivery company do you use?

Our preferred courier is Australia Post (depending on freight rates and delivery times) but others may be used upon request – please contact us for more information via orders@moppity.com.au or 02 6382 7997

Is my Purchase insured?

Goods are insured within freight charges against physical damage or loss to a maximum of $300 per carton. If you require additional insurance please contact orders@moppity.com.au or 02 6382 7997 for rates.

By placing an order through this website you agree to the following trade terms and conditions:

Ordering your Wine
There are laws in Australia that do not allow the sale of alcohol to any person under the age of 18yrs. It also illegal for any person under the age of 18yrs to attempt to purchase alcohol. Therefore, by placing an order you confirm that you are at least 18 years old or older. Furthermore, wine deliveries purchased by a person over the age of 18yrs, cannot be signed for by someone under the age of 18yrs.

Placing your Order
There is a one case (12 bottle) minimum order. For orders less than 12 or for overseas freight, please contact the winery on + 61 2 6382 6222 or orders@moppity.com.au
Moppity offers free freight within Australia for orders of two cases or more. All prices are inclusive of GST. When you have placed an online order, an email receipt will be sent to your email address.

Payment Security
We have one of the most secure payment system available. Details of your wine order, contact details and delivery instructions will not be given to anyone.

Delivery Timetable
Your order will be delivered by a courier company selected or Australia Post. Delivery times will depend on your delivery address. But please notify us if you have not received your order within 10 days. Please notify us of any delivery problems or breakages immediately via phone or email;02 6382 6222 or orders@moppity.com.au

Returns Policy
If you receive a wine that has been damaged in the delivery process or is faulty we will replace it. If you are not 100% happy with your wine purchase for any reason please contact us immediately via phone or email;02 6382 6222 or orders@moppity.com.au

Competition Policy
Moppity will be conducting a consumer chance-based competition at Jeffries IGA in Croydon Victoria from 1st July to 31st August 2018. The competition will be drawn on Tuesday 4th September and the winner will be notified by Tuesday 11th September. The method of the draw allows each ticket in the draw a random and equal chance of being drawn. If the prize is left unclaimed for 3 months, a redraw will be conducted. The competition is only open to people aged 18 years and over as entry into the competition requires the purchase of a bottle of Lock & Key wine at the venue. For any questions related to this or other competitions, please contact Moppity via phone or email; 02 6382 6222 or orders@moppity.com.au

DISCLAIMER Although every effort has been made to ensure the accuracy of the information and data contained on this web site, visitors to the site should note that this information and data is subject to change without notice, and its use, for whatever purpose is at your sole risk. No warranties, either express or implied are provided by Moppity.

PRIVACY Moppity is committed to the principle of protecting an individual’s privacy and acknowledges that you have a right to control your personal information. Any personal information that we are entrusted with will be treated with due regard to these rights. Unless you give us explicit consent to act otherwise. The following policy will govern how Moppity handles your personal information and safeguards your privacy. We will be guided in our dealings with you by respecting your choice as to who can use your personal information and how it can be used. We believe that our privacy policy is consistent with industry best practice.

PERSONAL INFORMATION If the moppity.com.au site requires you to provide an email address and/or other particulars to facilitate a query response or to process an order for the supply of goods, these details will be stored on the Company’s web server. This information will be kept confidential and will not be distributed to any third party without your express consent. Moppity will not disclose any information about you without your consent, or access your communications on our website unless; Law obliges us to; We believe that it is necessary to do so in order to service your inquiries/requests; To implement our terms of use; To protect the rights of Moppity, any moppity.com.au website user, our staff and authorised agents or any member of the public; To lessen a serious risk or threat to a person’s health or safety; Storage & security of personal information provided Moppity will take all reasonable steps to ensure that any information we hold about you is kept secure, accurate and up to date. Your information is maintained on secure web servers housed in a controlled and protected environment. In addition all staff and contractors are obliged to respect your privacy and the confidentiality of any personal information held by Moppity. Please note that with respect to the foregoing, Moppity will not be held responsible for events, and or personal loss and suffering arising from unauthorised access to your personal information.